SHIPPING POLICY

Mailings

• If you sign up between the 1st and the 15th of the month, your teen will receive that month’s themed letter, mailed on or around the 15th.
• If you sign up between the 16th and the last day of the month, their first letter will be mailed within 5 business days.
• All letters are mailed via USPS First-Class Mail using a postage stamp. Tracking is not available for this type of delivery. Please allow 2–3 weeks for delivery within the US (longer for international addresses).

Payment Schedule

• When you sign up, you’ll be charged immediately for your teen’s first letter.
• All subscriber renewals occur on the 7th of each month.
• We align all subscribers to the 7th for consistency. If you sign up late in the month, we’ll automatically adjust your renewal so you’re never billed twice before your teen receives their first letter.

Late Month Sign Ups

If you subscribe between the 16th and the last day of the month, your second charge will be delayed to the 7th of the following month. This prevents duplicate charges and ensures your teen has enough time to receive and enjoy their first letter before the next cycle begins.

Example:

• Sign up on August 18 → charged immediately → first letter mailed within 5 business days.
• Second payment delayed to October 7 (skipping September), securing October’s themed letter.
• From then on, you’ll be billed on the 7th of each month.

If you have any questions about your billing or renewal schedule, please reach out to us.